Privacy Policy
Effective Date: 12/09/25
Last Updated: 12/09/25
At Home Improvement Specialist Ltd, we value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.
Information We Collect
We may collect personal information when you:
- Submit an enquiry through our website
- Request a quote or book a service
- Subscribe to our emails or updates
- Communicate with us by phone or email
This information may include:
- Your name
- Contact details (phone, email, address)
- Property information relevant to your project
- Any other information you choose to provide
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver the services you have requested
- Communicate about your project or account
- Improve our services and website
- Comply with legal requirements
We will not sell, rent, or share your personal information with third parties for marketing purposes.
Storing and Protecting Your Information
Your personal information is stored securely and only accessed by authorised staff who require it to perform their duties. We use appropriate safeguards to protect your data from unauthorised access, loss, misuse, or disclosure.
We only keep your information as long as necessary to provide our services or as required by law.
Sharing Your Information
We may share your information with trusted third parties who help deliver our services (for example, licensed tradespeople or subcontractors). These parties are required to protect your information and use it only for the purpose of providing services to you.
We may also disclose information if required by law or to protect our legal rights.
Data Collected by Google and Marketing Tools
Our website uses tools such as Google Analytics, Google Ads, and similar marketing services to understand how visitors use our site and to improve our advertising. These services may collect data such as:
- Pages visited on our site
- Time spent on the site
- General location data (city or region)
- Device and browser type
- Interactions with our ads
This information is collected through cookies and tracking technologies. It does not personally identify you but may be linked to other information you have provided to us.
You can opt out of Google’s personalised advertising by visiting Google’s Ads Settings. You can also disable cookies in your browser settings if you prefer not to be tracked.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Ask us to delete your personal information (where allowed by law)
To exercise these rights, contact us at:
Email: [email protected]
Phone: +64 27 612 1512
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and track site performance. Cookies do not collect personal information and you can disable them in your browser settings if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Any updates will be published on this page.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Home Improvement Specialist Ltd
Email: [email protected]
Phone: +64 27 612 1512